Contact Cloud Express

The fastest way to reach us is WhatsApp. We can help with orders, delivery, which pod fits your device, and warranty claims.

If your message is about an order, please include your order number.

Quick answers

Where’s my order? Go to My Account → Track order. Instant orders show the rider’s live tracking link; J&T orders show the tracking number.
Do you deliver to me? See our delivery areas: instant delivery in George Town, Bayan Lepas, Seberang Perai, Kulim and Kangar, and J&T Express anywhere in Malaysia.
Need to cancel? WhatsApp us before your order is dispatched for a full refund.
Something wrong with your order? See Warranty, Returns and Refunds for the time limits and what to send us.
Not sure what to buy? Our pod vape guide explains devices, pods, e-liquids and coils.

Nicotine is addictive. For adults aged 18 and over only.